IDService Software

IDService offers you flexible, personable software solutions for your field service needs

Key Features

• Ease of use
• Dynamic Scheduling
• Better accuracy in time and materials sign-off
• Tighter stock/inventory management
• Back-end System Integration Tools
• Barcode scanning & signature capture (on screen and via image scan) GPS functionality
• Managed Workflow
• Intelligent Tracking
• Real-time Data Integration to Navigation
• Lone Worker protection
• Delivery and Collection Solution
• Reporting facilities including KPI

With increasing progression in technology, outdated computer and paper based service desks are rapidly becoming redundant and are being replaced by cutting edge field service software solutions. Our service management software, IDService, is designed to help you achieve the best performance possible from your field engineers and service staff while significantly reducing costs.

IDService offers the above and more...

IDService simplifies the daily tasks and procedures involved in running any busy service desk. With increased savings and greater efficiencies, IDService is an ideal service management software designed to improve the profitability of your business. IDSuite provides a field service management solution which enhances your current service desk operation, improving communication and information flow between field workers, administrators and management. Our aim is to make the transition from your existing system as simple and as hassle free as possible allowing you to continue running your business. IDTrack’s integrated mapping and routing feature renders all your engineers and calls onto maps which cover the whole of the UK. As calls are completed and uploaded in the field, IDService can tell you in real time where each engineer is located. The heart of the service process, from call handling to job completion, requires management systems that control data and provide accurate business information. Automatically managing the routine of call management, customer information, order processing, enterprise planning and workforce scheduling is a necessary part of any successful field service enterprise. Through effective route planning, realistic job scheduling and the monitoring of lone workers, tracking solutions can provide greater confidence in the working practices being operated, offering greater security and the ability to support engineers by having the evidence to prove when they arrived on site, how long they stayed at a particular job and what time they left. Service companies that flourish are those that use the information and data provided by tracking and fleet management systems constructively and by doing so the real benefits are seen by both the field operatives and their managers.

Benefits:

• Range of mobile devices
• Signature capture, canning, IQ Image lifting and GPS co-ordinates
• 24/7 availability
• Remote management and upgrades to software
• Event based logging for reporting
• Real-time or batch interface to customer backend systems
• Full redundancy and load sharing across solution
• Web based management interface (http/https)

Where are your engineers?

Enhancing your service levels

By allowing your customers to receive up-to-date information about their job; IDService provides instant information on the status of jobs and field staff.

By giving staff the ability to complete job information before leaving site and the option of creating new jobs in the field, your customers can be assured that the required parts are ordered and any additional work needed doing is logged.

Increasing your workload

Creating the opportunity to make deployment efficiencies with IDService’s job despatch and management system.

Eliminating the need for field based staff to return to base and decreasing inaccuracies, thus saving valuable time and resources that your business can use being more productive and generating more revenue.

Tracking your fleet and monitoring fuel usage you can record these efficiencies and reduce costs.

Proving your performance to customers with event time stamping

Having the ability to record information regarding all key job events (for example: signatures, equipment delivered, repairs made, arrival and completion times, parts used that need re-ordering). This information can provide evidence to customers that your company is meeting agreed service levels.

Enabling you to identify areas for performance improvement within your organisation (for example: automatic re-ordering of parts used by an engineer).

Improving your cashflow

Capturing real-time proof of delivery or proof of completion enabling immediate, automatic invoicing. Eliminating the wait between job completion and returning to hand over any necessary data; IDService can update your accounts system in real-time enabling invoices to be raised as soon as the job is complete and customer signatures to be instantly available for easy retrieval.

Introducing quick and cost-effective communication between mobile users and the office. IDService includes two-way text messaging that reduces voice and traditional SMS costs and improves communication accuracy.

Eliminating paperwork and reducing double entry errors and data processing time.